Cookiiee — Smart Kitchen Essentials for Everyday Cooking
+1 (812) 668-9912 help@cookiiee.com
Cookiiee — Smart Kitchen Essentials for Everyday Cooking

FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

1. What is Cookiiee?

Cookiiee is an online retail store specializing in kitchen products and accessories designed for everyday household use. We offer a carefully selected range of kitchen tools, cookware, storage solutions, and related accessories aimed at improving convenience, safety, and efficiency in the kitchen. Our store operates within the United States and focuses on providing reliable products along with transparent policies and responsive customer support.

2. Where is Cookiiee located?

Cookiiee operates as an online business in the United States. Our registered business address is:

55 Fourth St
San Francisco, CA 94103
United States

This address is used for official business correspondence and compliance purposes.

3. How can I contact Cookiiee?

Customers can contact us using the following methods:

Our customer support team is available Monday to Friday, 9:00 AM to 6:00 PM (PST). We aim to respond to all inquiries within 24–48 business hours.

4. What types of products do you sell?

Cookiiee sells kitchen-related products including, but not limited to, kitchen tools, utensils, cookware, storage items, and accessories designed for home use. Product availability may vary, and detailed descriptions are provided on each product page to help customers make informed purchasing decisions.

5. How do I place an order?

To place an order, simply browse our website, select the desired product, and add it to your cart. Proceed to checkout and enter the required shipping and payment information. Once payment is successfully processed, you will receive an order confirmation email with the details of your purchase.

6. What payment methods do you accept?

We accept secure online payments through trusted payment gateways. Accepted payment methods may include major credit and debit cards and other options available at checkout. All transactions are encrypted, and Cookiiee does not store payment card information.

7. How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary during high-volume periods or holidays, but we always strive to process orders as quickly as possible.

8. What are the shipping times?

Shipping is currently available within the United States. Estimated delivery time is 5–10 business days depending on the destination and carrier. Once your order ships, tracking information will be sent to the email address provided at checkout.

9. Can I cancel my order?

Orders may be canceled within 12 hours of placement. After this period, orders may already be processed or shipped and cannot be canceled. If your order has shipped, you may follow our return process after delivery.

10. What is your return and refund policy?

Cookiiee accepts returns within 30 days of delivery for eligible products. Items must be unused and returned in their original packaging. Once the returned item is received and inspected, approved refunds will be issued to the original payment method within 5–7 business days. Shipping fees are non-refundable unless the item is defective or incorrect.

11. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us at help@cookiiee.com within 48 hours of delivery. Include your order number and clear photos of the issue so we can assist you promptly and provide a suitable resolution.

12. Is my personal information safe?

Yes. Protecting customer privacy is very important to us. We collect only the information necessary to process orders and provide support. All personal data is handled in accordance with our Privacy Policy, and payment information is processed securely by third-party providers.

13. Do you offer customer support after purchase?

Yes. Our customer support team is available to assist with order tracking, returns, refunds, and general inquiries even after your purchase has been completed. We are committed to providing ongoing support to ensure customer satisfaction.

14. Can policies change?

Yes. Cookiiee reserves the right to update policies at any time to reflect changes in operations, legal requirements, or service improvements. Any updates will be published on our website, and continued use of our services constitutes acceptance of the updated policies.